FREQUENTLY ASKED QUESTIONS
What exactly is this service? How does it work?
Long ago, before there was internet access, wi-fi, and online services, and when event promoters and venues needed to fill their empty seats, they had to do it the old fashioned way: hustling in-person or by phone. This is known in the industry as "papering the house."
CompSeats exists to serve both event promoters and "seat-fillers" with an easy and automated way to enjoy live entertainment. Our entertainment partners (promoters, venues, businesses) provide CompSeats with available offers to help fill their empty seats. They specify the events, performance dates and times and CompSeats provides members access online to view the list and reserve seats.
We are NOT a ticket broker. Instead, we are a subscription-based service that offers membership to people who would like to take advantage of the opportunity to fill the need that promoters and venues have.
Why would shows and events give seats away?
There are several reasons why our partners offer "comped" (or free) seats. Nashville has many options for live entertainment and some venues may find it difficult to keep their seats filled on a regular basis. Other venues want to boost word of mouth about the show, or gain more revenue from drink sales, restaurant dining and/or money spent in the venue before and after the show. Or they just want a packed house so that there's a great energy in the room which makes it more fun. Whatever the reason, offering "comped seats" is an effective way to help their business grow.
Can I get a list of events or venues prior to joining?
We certainly understand your desire to know more. However, to protect normal price ticket sales, our agreement with our entertainment partners does not allow us to use their names publicly. Once you become a member, you can access our Past Events page to see what we've offered to date.
SHOWS & EVENTS
I'd like to join CompSeats, but can you first tell me what shows/events you offer?
No - only current CompSeats members can see what's available, and here's why: We can't predict the future. We may not know ourselves (which is actually part of the fun) what we will be getting and when. Even if we did know, we couldn't tell you (or anyone else for that matter) so that the integrity of the system would remain fair to all members. This also allows us to protect our venue partners' current ticket sales.
Once I'm a member, how do I find out what's available?
There are 2 ways to find out what's available. Members can log in 24/7 at www.compseats.com with their username and password to land on our available events page. Keep in mind that available offers are driven by supply and demand. We are not a ticket broker and there will be times when we have only a few shows to offer and other times we'll have a long list of offers. Once the event is officially posted to the site, it is available to all members. Additionally, we may send out an event alert email for new shows/events. It is your responsibility to check the website for offers; email notifications are a courtesy.
Can you tell me if you're going to get a specific event/show I'm interested in?
We probably have no clue. That's part of the fun of CompSeats - checking into the site to see what new offers have arrived! Even if we did know, we couldn't tell you (or anyone else for that matter) so that the integrity of the system would remain fair to all members. Once the event is officially posted on the site, a notification email may go out to all members at once, letting them know they can log on and reserve (first come, first served, of course).
I'm a member and I don't see any show or events listed on the site....why?
First, it is important to remember that we are not a ticket broker, rather, we offer tickets if, and when, our generous partners make them available. And quite honestly, there may be times all of the seats have been filled. Maybe there is a convention in town or it is a holiday and downtown is very busy. We network with many different types of productions, businesses, and people and work hard to build solid relationships with them on a daily basis. However, it really is up to their discretion whether or not they want to extend to our members the opportunity to take part in what they have to offer.
I received a notification email for an available show/event, but when I log in it isn't available....why?
We wish we could offer tickets for everyone that wants to attend, but the reality is that most times we get a limited number of tickets and events offered are on a first come, first served basis. If you log on and you don't see the event for which you were notified, it's probably because all tickets have been reserved and there are none left. Believe it or not, we have had shows "sell out" within a few minutes ... gotta be quick on the draw!
May I attend the same event more than once?
Most likely YES. We will occasionally restrict the number of times you may make a reservation for high demand shows/events/venues. This is often at the request of the venue, though we may be simply trying to ensure that many different members have the chance to see something very popular. If this happens, we will make any restrictions clear in our show/event listing. Restrictions can change and vary, even for the same offering, depending on circumstances. So, if a limitation is set, it's not set in stone, and may go up, down, or be removed altogether.
Do I have to attend a show that I reserved for?
Yes. Members are required to personally attend each event for which they make a reservation. If a member will not be able to go to the event, we expect the member to cancel the reservation as noted in their reservation confirmation email. Every reservation has a cancellation cutoff time (48 hours), after which the reservation is final and the member is expected to attend the event. When the member cannot attend, it is never permissible to give away the tickets or attempt to put the reservation in a different name.
A missed event or late cancellation prevents reserved tickets from being released to other members, provides an inaccurate guest list to the venue, and is considered a "no show" which can jeopardize your membership. If we are alerted that a member was a "no-show" to an event, they may be issued a warning and/or charged a fee (click here to read THE RULES). Upon a third occurrence, the membership is forfeited without refund. We understand that life happens and unexpected events do occur (car trouble, medical emergency, etc.), and this is why each member is given up to two misses without forfeiture.
How many names can be on a membership account?
One. All memberships are singularly owned and can only be in one name, for several different reasons. One of the main reasons is that our reservation system is automated. So when logging in and selecting an event, the name of the person the membership belongs to is automatically added to the list of attendees that is submitted to the show or venue. Just like ordering tickets through online ticketing companies, we aren't able to modify the name on our reservation list. The account holder is the person who may reserve seats and pick up tickets. Identification (ID) will be required at the show, venue or event -- so don't forget to bring it!
Can my wife, boyfriend, daughter, uncle, neighbor, etc. pick up my tickets for me?
Only the CompSeats member may pick up the tickets that are reserved, as this is the name on the reservation list. We don't want tickets ending up in the wrong hands when they belong in yours, and we have an obligation and the trust of our venue/event partners to deliver the people in the seats that are expected to be there.
What is the end date of my yearly membership?
Yearly memberships expire (or are renewed) 365 days from your start date. For example, if you joined 3/15/2016, your membership would expire 3/15/2017. Yearly memberships are auto-renewed for your convenience, but we will notify you via email a week before you are set to expire as a courtesy.
How do I get a refund for my purchase?
We don't offer refunds. Membership will offer several hundred events over the course of a year. Routinely log in and check the list of available offers. If nothing interests you today, something may interest you tomorrow.
RESERVATIONS & PICK UP
How do I reserve seats?
CompSeats members have the ability to log in to the members area and see the available offers. The process of reserving seats is entirely online. Once you have logged into your account, find an event you'd like to attend, and select seats by clicking the number of tickets you'd like to reserve. Once you have clicked COMPLETE MY RESERVATION, your reservation has been made.
How do I pick up tickets?
To claim tickets at the venue, please follow any instructions included in the reservation confirmation message. Typically, you'll be asked to check-in at least 20 minutes before showtime at the event box office or will call booth. Present your ID and let them know you are on the WILL CALL list. ***Please note that there may be paying customers in line with you, so it is important to be polite and discreet. DO NOT ANNOUNCE to everyone in line that you are a CompSeats member, or that your seats are free. If clarification is needed with the box office, feel free to tell them that you are a CompSeats member and that you reserved your tickets online.
Your assigned seating is determined by the box office on the day of the event after they receive our reservation list.
Why can't I reserve tickets for two shows in the same night?
We don't allow members to book 2 shows on the same night within a 4 hour window of each other. Members must adhere to the rules that state a reservation made must be honored. It isn't honorable to take tickets out of inventory and not use them, which then restricts the ability of other members to reserve them. We have an obligation to our event partners to provide them an accurate reservation list and they expect us to deliver quality people to fill their seats.
Do I have to personally pick up the tickets and attend the show/event?
Yes. Our agreement with venues and promoters guarantees that their tickets are being distributed to members only. As a member, you may bring any guest you choose. It can be a different guest each time if you want, but you, the CompSeats member, must be the one to pick up the tickets.
Do I need a confirmation page to redeem tickets at the venue?
Your reservation confirmation will provide you with all of the posted information regarding the event. However, it is not required to present a copy to pick up your tickets. We think it’s a good idea to have it on hand when you go to claim your reservation, just in case. The only item required to pick up your tickets is a government issued photo ID (like a driver’s license).
If you do not print the confirmation message immediately after you have reserved tickets, you may print or review it later at any time leading up to the event. Also, you should always double-check to see that you completed the entire reservation process. Simply click MY RESERVATIONS to find the event listed in your account's reservation list. If you don’t find your reservation listed, you didn’t complete the reservation process and you should try again.
What do I do if I forget my password?
On the right side of the homepage, click LOG IN at the top of the page. Then click RESET PASSWORD near the bottom of the screen. This will send a link to your email. Once you receive the link, click on it and you can then reset (recover) your password.
How do I change the email, address, phone number, etc. on my account?
Log in to your account and click ACCOUNT SETTINGS to alter or update any information.
When does my account expire?
Log in and navigate to ACCOUNT SETTINGS, and click on SUBSCRIPTIONS. You will see your name, email address, and membership expiration date - it's all right there for you!
What is the difference between upgrading and renewing a membership?
Renewing your membership adds on additional time to your membership beyond your existing expiration date.
Upgrading a membership allows you to go from one member level to a higher membership level. Members may upgrade anytime during their membership period.